Lemonade Cotton Yukata Robe

$39.90
Size:

This knee-length robe is a breezy summer choice.

When life gives you lemons, draw still life instead!


Cotton Yukata Robe
- Three-quarter sleeves
- Knee-length
- 100% Woven Cotton
- Machine-wash

 
We offer FREE track-able international shipping.


*DUE TO COVID-19, DELIVERY AND PROCESSING TIMES WILL TAKE LONGER THAN USUAL. DELIVERY IS ALSO NO LONGER AVAILABLE TO CERTAIN COUNTRIES* Please be patient with us! We are working with our suppliers to make sure your orders get into your hands as soon as possible 


STANDARD SHIPPING TIMES:
US: 10 - 20 days

Canada: 20 - 30 days
Australia and New Zealand: 7 - 19 days

Europe: 9 - 17 days
Latin America: 10 - 25 days
Africa: 10 - 25 days
Other countries: 14 - 30 days
Busy Season: 20 - 40 Days

Exceptions apply. Unfortunately, due to specific customs procedures, delivery to some countries is not available at this time. We do not ship to OFAC sanctioned countries: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

Some distant areas can take a bit longer, but we’ll get it to you!
  • The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
  • Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
  • Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
  • If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.


ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.

SEPARATE SHIPMENTS
When you order multiple items, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.


ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available at support@mattariwear.com.

Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
 
Our return policy is effective for 14 days after you receive your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds and exchanges, please send an email to support@mattariwear.com with your full name, order number, item description and the reason for your return.

Return requests made more than 14 days after you receive your order will be politely declined. We hope you understand. If 14 days have gone by since you received your order, unfortunately we can’t offer you an exchange or a refund. The period of 14 days counts from the date you receive the product to the date it is handed over to the shipping company for a return. It is not the period in which we expect to receive your parcel. 

Shipping costs for returns and will be borne by the customer for all orders made on 20th June 2020 and after. Return labels from any US location for 1 set of pajamas will be charged at 3.70USD. After you have submitted an eligible return request, we will provide you with a returns shipping label. Kindly re-pack the parcel, print out the return label, and attach the printed return label to the re-packed parcel. Please hand-off the parcel to USPS or drop it off to your nearest post office. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and we will process your refund. Once we process the refund, a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.

Please make sure to read our item descriptions carefully. Please bear in mind that photos may slightly differ from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.

Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.


Our Responsibility
  • Faulty Product: If the product has a manufacturing defect.
  • Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility

Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item. However, we do offer exchanges for different sizes of the same product. 

For example:

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.

Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.


Exchange Request Instructions
Please follow these instructions for Return Request:

  1. Take a photo of the problem – If the problem is size, please use a ruler.
  2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to support@mattariwear.com
  3. Please include the following:
    • The photo(s)
    • A specific description of the issue
    • The Order Number - If there are multiple products in an order, identifying the product with the issue
    • Our support team will respond within 1 business day and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.

If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order.

Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.

CLEARANCE SALE

We do not accept returns or exchanges for items on clearance sale.

Tiered Offers and Promotions
In the event that you make a purchase during a promotion where the total discount you received is dependent on the grand total cost of the order (Extra 20% off orders over $100) and you wish to return an item(s), then the discount you qualified for is subjected to change to a lower discount as dictated by the promotion. Refund will then be recalculated accordingly to reflect promotional terms.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@mattariwear.com.

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