*DUE TO COVID-19, DELIVERY AND PROCESSING TIMES WILL TAKE LONGER THAN USUAL. DELIVERY IS ALSO NO LONGER AVAILABLE TO CERTAIN COUNTRIES* Please be patient with us! We are working with our suppliers to make sure your orders get into your hands as soon as possible
STANDARD SHIPPING TIMES:
US: 10 - 20 days
Canada: 20 - 30 days
Australia and New Zealand: 7 - 19 days
Europe: 9 - 17 days
Latin America: 10 - 25 days
Africa: 10 - 25 days
Other countries: 14 - 30 days
Busy Season: 20 - 40 Days
Some distant areas can take a bit longer, but we’ll get it to you!
- The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
- Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
- Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
- If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
When you order multiple items, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available at firstname.lastname@example.org.
Return requests made more than 14 days after you receive your order will be politely declined. We hope you understand. If 14 days have gone by since you received your order, unfortunately we can’t offer you an exchange or a refund. The period of 14 days counts from the date you receive the product to the date it is handed over to the shipping company for a return. It is not the period in which we expect to receive your parcel.
Shipping costs for returns and will be borne by the customer for all orders made on 20th June 2020 and after. Return labels from any US location for 1 set of pajamas will be charged at 3.70USD. After you have submitted an eligible return request, we will provide you with a returns shipping label. Kindly re-pack the parcel, print out the return label, and attach the printed return label to the re-packed parcel. Please hand-off the parcel to USPS or drop it off to your nearest post office.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and we will process your refund. Once we process the refund, a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photos may slightly differ from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
- Faulty Product: If the product has a manufacturing defect.
- Wrong Item Sent: If we send you the wrong product, color or size.
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item. However, we do offer exchanges for different sizes of the same product.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
- Take a photo of the problem – If the problem is size, please use a ruler.
- Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to email@example.com
- Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue
- Our support team will respond within 1 business day and Return Instruction will be provided.
If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
We do not accept returns or exchanges for items on clearance sale.
Tiered Offers and Promotions
In the event that you make a purchase during a promotion where the total discount you received is dependent on the grand total cost of the order (Extra 20% off orders over $100) and you wish to return an item(s), then the discount you qualified for is subjected to change to a lower discount as dictated by the promotion. Refund will then be recalculated accordingly to reflect promotional terms.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.